RETURN POLICY

Last updated June 06, 2024


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact.aumart@gmail.com/bdt> to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Au Mart
Attn: Returns
RMA #
Henamulla
panadura, kalutara 12500
Sri Lanka

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Note: We only accept return for this reasons
     ●     Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
     ●     Delivered product is incomplete (i.e. has missing items and/or accessories).
     ●     Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
     ●     Delivered product is does not match product description or picture (i.e product not as advertised)
     ●     Delivered product does not fit. (i.e. size is unsuitable)
     ●     Impotent Note: Unboxing video are mandatory for all return request
     ●     __________

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

contact.aumart@gmail.com